Help: Hypepen and your X account
Answers to the questions we get the most about Hypepen, your X (Twitter) account, publishing your tweets and your subscription. Something else? Write to us, we answer within one business day.
Getting started
How do I connect my X account?
After signing up, Hypepen sends you to X to authorize access. You come right back to the onboarding. Hypepen only asks to read your posts, publish, and upload images.
How long does the analysis take?
Between 20 and 40 seconds. Hypepen reads your last 100 original posts and their numbers, then shows you your voice, your topics and your best posts. The details: your X account analysis.
Can I run the free analysis again?
The free analysis is offered once per X account. With a subscription, you can reanalyze your voice once per quarter on Discovery, once per month on Pro and Max.
What do I see before paying?
Your voice, your brand, the gap between who you want to be and what you post, and one complete first post. The other posts of your week stay blurred until you pay. The plans and their limits are on the Pricing page.
Publishing
Can a post go out without me?
Only on a slot you switched to auto-publish, after 10 posts approved without edits on that slot and a warning you confirm. You can turn this off anytime, and an automatic post stays visible in the queue 12 hours ahead with a Remove button.
How do I cancel a post?
After Publish now, you have 5 seconds to undo from the message at the bottom of the screen. A scheduled post can be unscheduled from the calendar.
Why does a post with a link count as 5 posts?
X charges 13 times more to publish a post with a link than a plain post. To keep prices low, a post with a link uses 5 posts of your limit, and the editor tells you as soon as you type a link. The limits of each plan are on the Pricing page.
Can my posts go over 280 characters?
With an X subscription (Basic, Premium or Premium+), your posts can go up to 25,000 characters. Without one, Hypepen offers to split the text into a thread or shorten it.
X rejected my long post, what now?
The post isn’t lost: it’s marked as failed with the reason. You can post it as a thread in one click, shorten it or edit it. Also check your subscription in Settings, X account.
Your voice and your brand
Does Hypepen really write like me?
It starts from your real posts: length, punctuation, habits, emojis, language. You correct every trait in My voice, and you can add words to avoid and off-limits topics. On every draft, the “Does it sound like you?” check flags generated-writing tics and anything that drifts from your voice, so you can touch it up before approving.
Can I change my brand?
Yes, anytime from My brand or Settings, Profile. Every change applies from the next post.
What is the consistency score?
The share of the posts you published with Hypepen in the last 30 days that fit your brand. Your first score is measured on your whole history; after that, only the posts you publish with Hypepen count, and what you post directly on X no longer moves it. Until you have 10 posts published with Hypepen, your starting measure still counts. It goes up when your posts stay within your pillars.
Mentions
Does Hypepen write my replies?
No, never. Hypepen sorts your mentions and can suggest an angle: a one-sentence hint, next to the field. The field stays empty: you type your reply in your own words and send it, with 5 seconds to undo. On X, a reply is worth something because the person wrote it: you are who people came to read.
Why do some mentions have no hint?
Trolls, spam and off-topic messages are set aside, with no hint. A mention you already replied to on X doesn’t get one either. You can still read them and reply from X.
Can I reply to people in my niche?
No. The rules of X forbid automated replies to someone who didn’t mention you. Hypepen doesn’t offer it.
Subscription
How do I cancel?
Settings, Billing, Cancel, then Confirm. Your plan stays active until the end of the paid period.
How do I withdraw?
For 14 days after your first payment, the Withdraw button is in Settings, Billing. If you asked for immediate access, you only pay for the share of the service already used; the rest is refunded within 14 days. The details are in the terms.
Where are my invoices?
In Settings, Billing, Manage payment opens your billing space: invoices, card, address and tax ID.
What if my payment fails?
Everything keeps working for 7 days, with a banner. After that, your account turns read-only: nothing is published or written until the payment is settled, and nothing is lost.
Data and security
What do you keep of my posts?
The text of your posts is deleted after 30 days. We keep the labels (topic, angle, pillar) and the numbers, used for your stats and your best times. The details are in the privacy policy.
How do I export or delete my account?
In Settings, Data: export gives you a file with everything we keep, deletion erases your account and disconnects your X account.
Is my X access protected?
Yes. Access tokens to X are encrypted, never shown, and revoked when you disconnect your account.
Looking for how X itself works (algorithm, Articles, scheduling)? Read the guides or try the free tools.